End-to-end UX/UI design from scratch
NICO Seguros was designed to help insurance brokers work faster, with clearer workflows, less friction, and a product built for growth.
What began as a completely manual operation has evolved into a unified, scalable platform that supports industries with complex insurance processes.
Insurance operations relied heavily on manual work. Information was scattered across spreadsheets, emails, and PDFs, which made daily tasks slow, inconsistent, and prone to errors.
The data was scattered across multiple tools, reducing visibility into the status of policies, renewals, claims, outstanding balances, documents, and coverage details.
Brokerage firms struggled to track policy renewals and follow-up opportunities, which often led to missed renewals and avoidable client attrition.
Quoting, issuing, negotiating, and managing policies required repetitive manual steps that relied on memory rather than structured workflows.
The administrative burden left brokers with little time to focus on sales, portfolio growth, or improving customer relationships.
To design a platform based on real operational needs, I worked directly with the founder and stakeholders to map out the entire insurance lifecycle:
Quote → Negotiate → Issue → Manage → Renew
The design was based on three pillars:
Transforming dense technical information into clear, actionable interfaces.
Break down lengthy insurance processes into step-by-step guided workflows.
Design a flexible system capable of supporting complex industries such as mining, construction, leasing, proptech, foundations, and ERP systems.
NICO centralizes all insurance operations on a single proactive platform designed to reduce friction and increase business visibility.
Traffic-light status system
Users can instantly understand the status of any policy, renewal, or opportunity through a clear color-coded system.
Guided Workflows
Complex processes such as quoting, issuing, adding coverage, and renewing are transformed into intuitive, step-by-step experiences that reduce human error.
Smart tasks and automatic reminders
Users can automate follow-ups, such as calling new customers or checking on upcoming renewals.
Unified Data Model
Accounts, policies, contacts, commissions, documents, and opportunities are all housed within a single ecosystem.
Immediate prioritization
The platform highlights: policies nearing expiration, claims, pending items, critical debts, and open opportunities.
Designed for scalability
The modular architecture supports high-volume operations across multiple industries without compromising clarity.
NICO transformed a manual and fragmented workflow into a clear and scalable platform that has been adopted across multiple industries.ataforma clara y escalable adoptada en múltiples industrias.
The system currently supports:
over 20,000 insured individuals, over 25,000 insured assets, and over 10,000 policies under active management
In 2024, NICO Insurance was named “Most Investable Startup” by Start-Up Chile.
Companies highlight improvements such as:
Faster and clearer workflows
Improved renewal management
Improved compliance and organization
Greater operational transparency
More time for customer relations
Greater confidence in everyday decisions
NICO continues to grow as a reliable and future-ready platform.
“With access to all insurers in Chile and international reinsurers, we can insure complex risks.”
“NICO supported us every step of the way, from the initial quote to implementation, providing direct support to each employee.”
“For each project, we efficiently manage multiple policies and endorsements thanks to NICO’s unified platform.”
“We’ve integrated the NICO API, and now our customers can manage their insurance policies directly within our ERP system.”
“Together with NICO, we created an exclusive insurance product for our users, boosting retention and revenue.”
“NICO allows us to accept donations without increasing costs.”
“We went from total chaos to organized portfolio management with visibility into 20,000 financed assets.”
“With NICO’s software and support, we finally have control over the insurance policies that protect our investments.”
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